Results That Speak for Themselves

Challenge

A Fortune 500 bank was handling 200,000+ service cases annually with a legacy case management system. Average resolution time was 48 hours, and routing was entirely manual — leading to misrouted cases and frustrated customers.

Solution

We implemented Service Cloud with AgentForce autonomous case triage agents that classify, prioritize, and route cases based on complexity and urgency. Level-1 cases are resolved autonomously; complex cases are routed to specialists with full context pre-loaded.

Challenge

A Series C SaaS company had outgrown its CRM. Pipeline visibility was fragmented across spreadsheets, forecasting was unreliable, and the sales team was spending 30% of their time on administrative tasks instead of selling.

Solution

We designed a unified Sales Cloud architecture with intelligent forecasting, automated pipeline management, and AgentForce pipeline coaching agents that analyze deal health and recommend next-best actions for every rep.

Challenge

A global manufacturer with 15 facilities had disconnected systems — ERP, CRM, and field service operated in silos. Customers had no visibility into order status, and field technicians lacked access to product data.

Solution

We integrated Sales Cloud, Service Cloud, and Experience Cloud — creating a unified customer portal with real-time order tracking, self-service support, and intelligent field service dispatching powered by AgentForce.