From pilot to production — Agentforce that ships
The Atlas Reasoning Engine can reason, decide, and act across your business. We design, build, and govern the agents that make it real — grounded in your data with Data 360, and governed by the Einstein Trust Layer. This is what we do.
Agentforce 360
Salesforce's production agent platform — the shift to the agentic enterprise, generally available now.
Atlas Reasoning Engine
Understands intent, plans a path, and executes multi-step work autonomously — not scripted replies.
Grounded in your data
Data 360, RAG, and Intelligent Context so agents reason on your real business data.
Governed by design
The Einstein Trust Layer and Agentforce Guardrails keep agents accurate, secure, and on-policy.
Anatomy of an Agentforce agent
A production agent is more than a prompt. It's a stack — and each layer is where an implementation succeeds or fails. This is where we work.
Where it meets people
Channels
One agent, deployed wherever your customers and employees already are.
The brain
Atlas Reasoning Engine
Breaks a request into a plan, decides what data and actions are needed, and executes step by step — with hybrid reasoning for predictable outcomes.
What it can do
Topics & Actions
The jobs an agent handles and the tools it uses to get them done — including custom Apex, Flows, and MuleSoft APIs.
What it knows
Grounding
Agents reason on your real business data through Data 360, RAG, and Intelligent Context. Get this wrong and nothing else matters.
How it stays safe
Trust & oversight
Guardrails, testing, and observability so autonomous doesn't mean unaccountable — built in from day one.
Agentforce, end to end
From the first use-case workshop to a governed agent running in production — and the optimization that keeps it improving.
Strategy & use-case design
We find the workflows worth automating, size the impact, and define the guardrails — before a single agent is built.
Agent build
Agents, topics, and actions built in Agent Builder, with Agent Script for the deterministic control complex work demands.
Data grounding
Data 360, RAG, and Intelligent Context so your agents reason on the right business data — accurate and relevant, every time.
Actions & integration
Apex, Flows, and MuleSoft APIs that let agents act across Salesforce and the external systems that run your business.
Testing, trust & observability
Einstein Trust Layer and Agentforce Guardrails, with testing and monitoring — so you ship agents you can stand behind.
Agentforce Voice
Natural, on-brand voice agents across phone, web, and mobile — turning every call into a real, resolved interaction.
Where agents earn their keep
We ground Agentforce in the same domains we deliver every day — so agents plug into real commerce, service, and revenue operations.
Commerce (B2C)
Shopper Agent
Carries customers from discovery through checkout and into service, speaking in your brand voice across every channel.
Commerce (B2B)
Buyer Agent & Merchant Agent
Buyer Agent meets B2B buyers on the storefront, in WhatsApp, and over SMS; Merchant Agent runs catalog and merchandising in the back office.
Service
Agentforce Service Agent
Deflects and resolves cases end to end, 24/7, escalating to a human only when complexity crosses the thresholds you set.
Revenue
Agentforce Revenue Management
Agents generate compliant quotes in seconds and move quote-to-cash forward without waiting on a rep.
Why Agentforce projects need a partner
The platform is powerful. Getting real, reliable value out of it is a delivery problem — and that's what we do.
01
Data readiness first
An agent is only as good as the data behind it. We get Data 360, grounding, and governance right before scaling anything.
02
Design for determinism
We use hybrid reasoning and Agent Script so agents follow your business rules exactly — predictable where it counts, flexible where it helps.
03
Govern from day one
Einstein Trust Layer, Agentforce Guardrails, and testing are part of the build, not a cleanup after go-live.
Ready to move Agentforce from pilot to production?
Bring us a workflow you'd love to automate. We'll tell you what it takes to do it safely.
Get Your Free Consultation